Shipping policy

Most CerMark laser marking materials are flammable and can only be shipped UPS ground to a physical address or require special shipping. Due to this we limit shipping for purchases made on our website to physical addresses in the continental US.  If you are located outside of the US send us an email and we can arrange for special shipping or send you contact details for distributors around the world you can purchase from.

UPS does not deliver to US Mail PO Boxes but will deliver to PO Boxes located in a UPS Store.  Aside from UPS Store PO Boxes UPS will only deliver to physical addresses.

If you need express shipping or are outside of the continental US contact Lori James 866-241-9881 ext. 100 or to process your order manually or provide you will other distributors near you.

Lost or Damaged Shipments
Any damage or packages lost by UPS are not our responsibility.  If a package is lost or damaged we will try to file a claim and get as much reimbursement from UPS as we can for your order but we are not responsible for any lost value caused by UPS or any other reason once a package leaves our location.

We charge a flat rate of $9.95 for orders under $300 and a flat rate of $15.95 for shipping on orders over $300.  We add full shipping insurance coverage on orders over $300 incase your items are damaged or lost in transit.  These rates are regardless of how many items are ordered or where the package is going. 

Up to $200 worth of insurance is applied to all orders under $300.  If an item is lost, not delivered properly or damaged and we are able to get reimbursement from UPS we will apply that amount to your order.  We are not responsible for  reimbursing any additional amount not covered due to shipping company errors.