Shipping Requirements
Most CerMark materials are flammable and can only be shipped via UPS ground. Due to this limitation, we limit shipping for purchases made on our website to physical addresses in the continental US.
UPS does not deliver to US Mail PO Boxes but will deliver to PO Boxes located in a UPS Store.
If you are located outside of the US contact Lori James 866-241-9881 ext. 100 or lorijames@cermarksales.com to process your order manually or provide you will other distributors in your country.
We charge flat shipping cost rates based on order amount.
Under $300 = $9.95
$301 to $800 = $15.95
$801 to $1200 = $29.95 $1201 to $2000 = $39.95 $2001 and Over = $49.5
These rates are regardless of how many items are ordered or where the package is going. You may provide us your UPS account details to remove our standard rates. Please contact lorijames@cermarksales.com BEFORE placing order if you would like to use your UPS account number to ship on.
Lost or Damaged Shipments
Any damage or packages lost by UPS are not our responsibility. If a package is lost or damaged in transit, we will try to file a claim and get as much reimbursement from UPS as we can for your order, however, we are not responsible for any lost value caused by UPS or any other reason once a package leaves our location. Up to $100 worth of insurance is applied to all orders under $300. We add full shipping insurance coverage on orders over $300 in case your items are damaged or lost in transit.