Shipping Requirements

Most CerMark materials are flammable and can only be shipped via UPS ground. Due to this limitation, we limit shipping for purchases made on our website to physical addresses in the Continental US and Canada.

UPS does not deliver to US Mail PO Boxes but will deliver to PO Boxes located in a UPS Store.

If you are located outside of the US or Canada, please contact Lori James 866-241-9881 ext.100 or email: lorijames@cermarksales.com for assistance with distributor in your Country. 

Lost or Damaged Shipments
Any damage or packages lost by UPS are not our responsibility.  If a package is lost or damaged in transit, we will try to file a claim and get as much reimbursement from UPS as we can for your order, however, we are not responsible for any lost value caused by UPS or any other reason once a package leaves our location. Up to $100 worth of insurance is applied to all orders under $300. We add full shipping insurance coverage on orders over $300 in case your items are damaged or lost in transit.

Returns                                                                                                                All material returns require a prior RETURN AUTHORIZATION (RA) and are subject to a 5% return fee.  Items must be shipped back in original packaging via GROUND shipment ONLY.  Refunds will only be given after items are receive, inspected and weighed.  Please call customer support for a RA form.